Commitment to Security
Roof Express ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (roof-ex.com), request a roofing estimate, or interact with our services in the San Francisco Bay Area.
1 Information We Collect
We collect information that identifies, relates to, or could reasonably be linked with you ("Personal Information"). This includes:
- Contact Identifiers Name, physical address (for roofing inspections), email address, and phone number.
- Project Data Photos of your property/roof damage (uploaded via Jobber or WhatsApp), roof measurements, and property history.
- Financial Information Payment details processed securely through our partners (Wisetack/Jobber). We do not store full credit card numbers on our servers.
- Technical Data IP address, browser type, and usage data collected via Google Analytics and cookies.
2 How We Use Your Information
Roof Express uses your data to provide premium roofing services, specifically:
- Generating accurate roofing estimates and digital reports.
- Scheduling inspections and service calls via the Jobber Client Hub.
- Processing financing applications through Wisetack.
- Communicating project updates via SMS, WhatsApp, and Email.
- Improving our website performance and local search visibility.
3 California Privacy Rights (CCPA/CPRA)
If you are a resident of California, you have specific rights regarding your personal information:
Request disclosure of categories and specific pieces of data we collect.
Request deletion of personal data (subject to warranty/legal exceptions).
Request correction of inaccurate personal information.
Opt-out of data sharing for cross-context behavioral advertising.
Ready to exercise these rights?
Contact our compliance team at [email protected] or call 650-666-5554.
4 SMS & Mobile Communication
By providing your phone number and checking the "opt-in" box on our contact forms, you consent to receive text messages (SMS) and WhatsApp messages from Roof Express regarding your project.
- You may opt-out at any time by replying "STOP".
- Message and data rates may apply.
- We never share SMS consent with third parties for marketing.
5 Third-Party Integration
Our website utilizes industry-standard third-party tools to provide a seamless experience. These entities have their own privacy policies:
6 Data Retention
We retain customer information for as long as necessary to fulfill the purposes outlined in this policy and to comply with California construction laws. For example, we retain project data and contact info for the duration of your Lifetime Workmanship Warranty to ensure we can fulfill our service obligations.
7 Security Protocols
We implement physical, technical, and administrative security standards to protect your data. All digital estimate requests and payment portals utilize 256-bit SSL encryption to ensure your sensitive data is transmitted securely and is never accessible to unauthorized parties.
8 Contact Us
Headquarters
Roof Express
58 West Portal Avenue
San Francisco, CA 94127